"In America the majority raises formidable barriers around the liberty of opinion; within those barriers an author may write what he pleases, but woe to him if he goes beyond them." - Alexis de Tocqueville
Southwest Airlines recently demonstrated why it's one of the few profitable airlines: It puts its customers first.
That's the motivation -- and the effect -- of Southwest's recent announcement that it will start systematically
enforcing its 22-year-old policy of requiring passengers whose girth places them in more than one seat, to pay
for the extra space.
